{"id":1460,"date":"2020-06-05T20:07:37","date_gmt":"2020-06-05T14:07:37","guid":{"rendered":"http:\/\/dev2.betterdocs.co\/?p=1460"},"modified":"2020-06-11T15:14:22","modified_gmt":"2020-06-11T09:14:22","slug":"benefits-documentation-customer-support","status":"publish","type":"post","link":"https:\/\/dev2.betterdocs.co\/zh\/benefits-documentation-customer-support\/","title":{"rendered":"\u77e5\u8bc6\u5e93\u6587\u6863\u7684\u597d\u5904\u53ef\u6269\u5c55\u60a8\u7684\u5ba2\u6237\u652f\u6301"},"content":{"rendered":"<p>\u5982\u4eca\u7684\u5ba2\u6237 <span style=\"color: #333333;\">\u641c\u7d22\u548c\u5206\u6790\u4ea7\u54c1 <\/span><span style=\"color: #333333;\"><span style=\"color: #ff0000;\"><span style=\"color: #000000;\">\u8be6\u60c5<\/span> <\/span>\u5728\u505a\u51fa\u8d2d\u4e70\u51b3\u5b9a\u4e4b\u524d\u3002 <\/span><span style=\"color: #000000;\">\u5728\u8fd9\u91cc\uff0c\u60a8\u7684\u4f01\u4e1a\u53ef\u4ee5\u4f7f\u7528\u81ea\u52a9\u5f0f\u77e5\u8bc6\u5e93\u6587\u6863\u9010\u6b65\u6307\u5bfc\u60a8\u7684\u6d88\u8d39\u8005\u3002 <\/span>\u5728\u6b64\u535a\u5ba2\u4e2d\uff0c\u60a8\u5c06\u4e86\u89e3\u7ef4\u62a4\u77e5\u8bc6\u5e93\u6587\u6863\u7ad9\u70b9\u4ee5\u6269\u5c55\u60a8\u7684\u7ad9\u70b9\u7684\u4e00\u4e9b\u4e3b\u8981\u597d\u5904\u3002 <strong>\u5ba2\u6237\u652f\u6301<\/strong>.<\/p>\n<p><!--more--><\/p>\n<p><a href=\"https:\/\/wpdeveloper.net\/wp-content\/uploads\/2019\/10\/Major-Benefits-Of-Knowledge-Base-Documentation-To-Scale-Your-Support.png\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-360640 size-full\" src=\"https:\/\/wpdeveloper.net\/wp-content\/uploads\/2019\/10\/Major-Benefits-Of-Knowledge-Base-Documentation-To-Scale-Your-Support.png\" alt=\"Benefits of Knowledge Base Documentation To Scale Your Customer Support\" width=\"1280\" height=\"720\" title=\"\"><\/a><\/p>\n<h2><strong>\u77e5\u8bc6\u5e93\u9769\u547d\u4ee5\u51cf\u5c11\u5ba2\u6237\u652f\u6301\u7968<\/strong><\/h2>\n<p><span style=\"color: #333333;\">\u521b\u9020 <a href=\"https:\/\/wpdeveloper.net\/betterdocs-wordpress-knowledge-base\/\" target=\"_blank\" rel=\"noopener\"><strong>\u652f\u6301\u7968<\/strong><\/a> \u5bf9\u4e8e\u4f7f\u7528\u4ea7\u54c1\u65f6\u9047\u5230\u7684\u4efb\u4f55\u7d27\u6025\u95ee\u9898\uff0c\u9700\u8981\u5f88\u957f\u65f6\u95f4\u89e3\u51b3\u3002\u6709\u65f6\u4ed6\u4eec\u751a\u81f3\u4e0d\u521b\u5efa\u7968\u8bc1\u800c\u79bb\u5f00\u7f51\u7ad9\u3002 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#333333;\"> \u4eba\u4eec\u73b0\u5728\u66f4\u5bb9\u6613\u5728\u77e5\u8bc6\u5e93\u4e0a\u53c2\u4e0e\uff0c\u56e0\u4e3a\u5b83\u6613\u4e8e\u8bbf\u95ee\uff0c <a href=\"https:\/\/wpdeveloper.net\/support-tickets-knowledge-base\/\" target=\"_blank\" rel=\"noopener\">\u6709\u52a9\u4e8e\u51cf\u5c11\u5ba2\u6237\u652f\u6301\u7968<\/a>.<\/span><\/p>\n<h2><strong>\u66f4\u5feb\u7684\u5ba2\u6237\u51b3\u7b56\u6d41\u7a0b<\/strong><\/h2>\n<p>\u5728\u8d2d\u4e70\u5728\u7ebf\u4ea7\u54c1\u4e4b\u524d\uff0c\u7ef4\u62a4\u826f\u597d\u7684\u77e5\u8bc6\u5e93\u6587\u6863\u5c06\u6210\u4e3a\u5ba2\u6237\u7684\u7edd\u5bf9\u6307\u5357\u3002\u6d88\u8d39\u8005\u53ef\u4ee5\u8f7b\u677e\u5730\u641c\u7d22\u548c\u4e86\u89e3\u4ea7\u54c1\u7684\u6709\u6548\u529f\u80fd\u548c\u4f18\u52bf\u3002\u8d2d\u4e70\u6216\u83b7\u5f97\u4efb\u4f55\u9002\u5f53\u670d\u52a1\u4e4b\u524d <strong>\u5728\u7ebf\u6587\u6863\u7ad9\u70b9<\/strong> \u5e2e\u52a9\u4ed6\u4eec\u505a\u51fa\u66f4\u5feb\u7684\u51b3\u7b56\u3002\u4ed6\u4eec\u53ef\u4ee5\u901a\u8fc7\u81ea\u6211\u670d\u52a1\u8fc5\u901f\u6d88\u9664\u7591\u8651\u3002\u540c\u6837\uff0c\u8fd9\u4f1a\u5bfc\u81f4\u4f01\u4e1a\u6240\u6709\u8005\u8ba4\u771f\u5bf9\u5f85\u5176\u5ba2\u6237\u6ee1\u610f\u5ea6\u7684\u60c5\u51b5\u662f\u53ef\u4ee5\u7406\u89e3\u7684\u3002<\/p>\n<h2><strong>\u77e5\u8bc6\u5e93\u53ef\u63d0\u9ad8\u900f\u660e\u5ea6 <\/strong><strong>\u76f8\u4fe1\u00a0<\/strong><\/h2>\n<p>\u7814\u7a76\u8bf4\uff0c <strong>35%\u5ba2\u6237\u53c2\u8003\u4efb\u4f55\u54c1\u724c<\/strong> \u5982\u679c\u60a8\u5411\u5176\u4ed6\u4eba\u63d0\u4f9b\u6709\u6548\u7684\u81ea\u52a9\u670d\u52a1\u7ad9\u70b9\uff0c\u5219\u5411\u5176\u4ed6\u4eba\u63d0\u4f9b\u3002\u5b83\u4f7f\u4ea7\u54c1\u5bf9\u4e70\u65b9\u548c\u4ed6\u4eec\u63a8\u8350\u7684\u4eba\u66f4\u52a0\u53ef\u9760\u3002\u77e5\u8bc6\u5e93\u53ef\u4ee5\u8f7b\u677e\u5efa\u7acb\u7262\u56fa\u7684\u4e70\u5356\u53cc\u65b9\u900f\u660e\u5173\u7cfb\u3002\u56e0\u4e3a\u4ed6\u4eec\u53ef\u4ee5\u901a\u8fc7\u5728\u7ebf\u6587\u6863\u7ad9\u70b9\u5feb\u901f\u5206\u6790\u548c\u8bc4\u4f30\u60a8\u7684\u670d\u52a1\u3002<\/p>\n<h2><strong>\u6269\u5927\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u4fdd\u7559\u7387\u00a0<\/strong><\/h2>\n<p><span style=\"color: #333333;\">\u7ec4\u7ec7\u826f\u597d\u7684\u77e5\u8bc6\u5e93\u6587\u6863\u5c06\u589e\u52a0 <strong>\u987e\u5ba2\u6ee1\u610f\u5ea6<\/strong> \u5f53\u573a\u3002<\/span> \u56e0\u4e3a\u5b83\u53ef\u4ee5\u5e2e\u52a9\u4ed6\u4eec\u66f4\u5feb\u5730\u505a\u51fa\u6b63\u786e\u7684\u4ea7\u54c1\u8d2d\u4e70\u51b3\u7b56\u3002\u540c\u6837\uff0c\u5728\u8d2d\u4e70\u4efb\u4f55\u4ea7\u54c1\u4e4b\u540e\uff0c\u4ed6\u4eec\u4e5f\u4f1a\u901a\u8fc7\u81ea\u52a9\u670d\u52a1\u6587\u6863\u7ad9\u70b9\u83b7\u5f9724\/7\u7684\u5ba2\u6237\u652f\u6301\u3002\u6700\u7ec8\uff0c\u8fd9\u6709\u52a9\u4e8e\u589e\u52a0 <strong>\u5ba2\u6237\u4fdd\u7559<\/strong> \u8d39\u7387\u3002\u901a\u8fc7\u8fd9\u9879\u4e1a\u52a1\u5c06\u83b7\u5f97\u957f\u671f\u7684\u6210\u529f\uff0c\u4e00\u81f4\u6027\u5e76\u4ea7\u751f\u9ad8\u6536\u76ca\u3002<\/p>\n<h2><strong>\u65b9\u4fbf\u5458\u5de5\u5165\u804c\u4e0e\u5408\u4f5c<\/strong><\/h2>\n<p>\u5176\u4ed6\u90e8\u95e8\u7684\u5185\u90e8\u5458\u5de5\u53ef\u4ee5\u901a\u8fc7\u81ea\u52a9\u670d\u52a1\u8f7b\u677e\u5730\u8fdb\u884c\u81ea\u6211\u6559\u80b2\u3002\u5b83\u6709\u52a9\u4e8e\u5728\u4e0d\u540c\u56e2\u961f\u4e4b\u95f4\u5efa\u7acb\u66f4\u597d\u7684\u534f\u4f5c\uff0c\u5e76\u4e0e\u6587\u6863\u7ad9\u70b9\u8fdb\u884c\u5f3a\u6709\u529b\u7684\u6c9f\u901a\u3002\u9664\u6b64\u4e4b\u5916\uff0c <strong>\u5458\u5de5\u5165\u804c<\/strong> \u53ef\u80fd\u4f1a\u5f88\u6602\u8d35\u3002\u4f46\u662f\uff0c\u5982\u679c\u5c06\u5b83\u4eec\u4ecb\u7ecd\u5230\u6587\u6863\u9875\u9762\uff0c\u4ed6\u4eec\u53ef\u4ee5\u8f7b\u677e\u5730\u83b7\u5f97\u5e2e\u52a9\u5e76\u5b8c\u5168\u4e86\u89e3\u8be5\u4ea7\u54c1\u3002\u57f9\u8bad\u5458\u5de5\u4ee5\u6210\u529f\u5730\u63d0\u9ad8\u5458\u5de5\u656c\u4e1a\u5ea6\u662f\u56e0\u4e3a\u6709\u6548\u5229\u7528\u4e86\u6587\u6863\u9875\u9762\u3002<\/p>\n<h2><strong>SEO\u4f18\u5316 <\/strong><strong>\u77e5\u8bc6\u5e93\u00a0<\/strong><\/h2>\n<p>\u77e5\u8bc6\u5e93\u6587\u6863\u53ef\u5e2e\u52a9\u60a8\u7684\u7f51\u7ad9\u5728\u641c\u7d22\u5f15\u64ce\u4e0a\u5feb\u901f\u6392\u540d\u3002\u8bb8\u591a\u4eba\u6ca1\u6709\u628a\u91cd\u70b9\u653e\u5728\u4f18\u5316\u641c\u7d22\u6587\u6863\u4e0a\u3002\u4f46\u662f\uff0c\u5982\u679c\u60a8\u80fd\u591f\u505a\u5230\u8fd9\u4e00\u70b9\uff0c\u5219\u60a8\u7684\u7f51\u7ad9\u5c06\u5f88\u5feb\u51fa\u73b0\u5728Google\uff0cBing\u6216\u5176\u4ed6\u641c\u7d22\u5f15\u64ce\u7d22\u5f15\u4e0a\u3002\u7136\u540e\uff0c\u5ba2\u6237\u5c06\u76f4\u63a5\u5728\u641c\u7d22\u5f15\u64ce\u7ed3\u679c\u9875\u9762\u4e0a\u627e\u5230\u4ed6\u4eec\u7684\u89e3\u51b3\u65b9\u6848\u3002\u5305\u62ec\u6559\u7a0b\u57fa\u7840\u5185\u5bb9\u5728\u5185\uff0cFAQ\u6587\u6863\uff08\u5e38\u89c1\u95ee\u9898\u89e3\u7b54\uff09\u5728\u641c\u7d22\u5f15\u64ce\u4e0a\u7684\u751f\u6210\u901f\u5ea6\u975e\u5e38\u5feb\u3002\u8fd9\u4e3a\u60a8\u7684\u4f01\u4e1a\u589e\u52a0\u4e86\u4fe1\u8a89\uff0c\u5e76\u6709\u52a9\u4e8e\u83b7\u5f97\u65b0\u7528\u6237\u3002<\/p>\n<h2><strong>\u51fa\u8272\u7684\u5ba2\u6237\u652f\u6301\u5e76\u63d0\u9ad8\u751f\u4ea7\u529b\u00a0<\/strong><\/h2>\n<p>\u6beb\u65e0\u7591\u95ee\uff0c\u77e5\u8bc6\u5e93\u7684\u529f\u80fd\u53ef\u63d0\u4f9b\u51fa\u8272\u7684\u5ba2\u6237\u652f\u6301\u3002\u8bbf\u5ba2\u53ea\u9700\u5728\u6587\u6863\u9875\u9762\u4e0a\u641c\u7d22\u5373\u53ef\u7acb\u5373\u83b7\u5f97\u5e2e\u52a9\u3002\u4e00\u4e9b\u77e5\u8bc6\u5e93\u8fd8\u4e0e\u804a\u5929\u673a\u5668\u4eba\u4fdd\u6301\u4e00\u81f4\u3002\u56e0\u6b64\uff0c\u5f53\u8bbf\u95ee\u8005\u5c1d\u8bd5\u8fdb\u884c\u67e5\u8be2\u65f6\uff0c\u4ed6\u4eec\u4f1a\u83b7\u5f97\u81ea\u52a8\u56de\u590d\u5e76\u63d0\u4f9b\u51c6\u786e\u7684\u6587\u6863\u652f\u6301\u3002\u4e0d\u4ec5\u5982\u6b64\uff0c\u5b83\u8fd8\u53ef\u4ee5\u6709\u6548\u5730\u5b58\u50a8\u6240\u6709\u6280\u672f\u8d44\u6e90\u3002\u5b83\u5c31\u50cf\u4e00\u4e2a\u5b58\u50a8\u5e93\uff0c\u53ef\u4ee5\u6210\u529f\u5730\u8fd0\u884c\u4efb\u4f55\u4e1a\u52a1\u3002\u6b63\u786e\u7684\u6280\u672f\u6587\u6863\u9875\u9762\u53ef\u4ee5\u6709\u6548\u5730\u6269\u5927\u5ba2\u6237\u652f\u6301\u538b\u529b\u5e76\u63d0\u9ad8\u751f\u4ea7\u7387\u3002<\/p>\n<h2><strong>\u83b7\u53d6\u6700\u7ec8\u89e3\u51b3\u65b9\u6848<\/strong><strong>f\u5efa\u7acb <\/strong><strong>WordPress\u4e2d\u7684\u77e5\u8bc6\u5e93\u6587\u6863<\/strong><\/h2>\n<p><span style=\"color: #333333;\">\u60a8\u5df2\u7ecf\u77e5\u9053\u77e5\u8bc6\u5e93\u6587\u6863\u5bf9\u53d1\u5c55\u4e1a\u52a1\u7684\u4e3b\u8981\u597d\u5904\u3002 <\/span>\u4f46\u662f\u4f60\u600e\u4e48\u6837 <a href=\"https:\/\/wpdeveloper.net\/knowledge-base-documentations\/\" target=\"_blank\" rel=\"noopener\">\u4e3a\u60a8\u7684WordPress\u7f51\u7ad9\u521b\u5efa\u77e5\u8bc6\u5e93<\/a> \u548c\u7ba1\u7406\u60a8\u7684\u5728\u7ebf\u6587\u6863\u7ad9\u70b9\uff1f\u7b80\u4ecb <a href=\"http:\/\/dev2.betterdocs.co\/zh\/#pricing\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><strong>BetterDocs<\/strong><\/a> \u2013\u5148\u8fdb\u7684WordPress\u6587\u6863\u63d2\u4ef6\uff0c\u53ef\u5e2e\u52a9\u60a8\u6574\u7406\u77e5\u8bc6\u5e93\u5e76\u5c06\u5176\u4fdd\u5b58\u7ed9\u8bbf\u95ee\u8005\u3002<\/p>\n<p><a href=\"https:\/\/wpdeveloper.net\/wp-content\/uploads\/2019\/10\/screely-1572500094135.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-359053\" src=\"https:\/\/wpdeveloper.net\/wp-content\/uploads\/2019\/10\/screely-1572500094135.png\" alt=\"knowledge base documentation BetterDocs\" width=\"1174\" height=\"588\" title=\"\"><\/a><\/p>\n<p>\u4f60\u53ef\u4ee5\u7528\u5b83 <a href=\"https:\/\/wpdeveloper.net\/documentation-in-wordpress\/\" target=\"_blank\" rel=\"noopener\">\u5185\u7f6e\u7684\u9ad8\u7ea7\u6587\u6863\u9875\u9762<\/a> \u4e0e <strong>\u9ad8\u7ea7\u641c\u7d22\u6216\u81ea\u5b9a\u4e49<\/strong> \u60a8\u60f3\u8981\u7684\u6574\u4e2a\u8bbe\u7f6e\u3002\u4f60\u53ef\u4ee5\u52a0 <strong>\u7b80\u7801\u6216\u5c0f\u90e8\u4ef6<\/strong> \u88c5\u9970\u9875\u9762\u3002\u8f7b\u677e\u5bf9\u60a8\u7684\u6bcf\u4e2a\u5185\u5bb9\u8fdb\u884c\u5206\u7c7b\uff0c\u5e76\u6839\u636e\u9700\u8981\u6dfb\u52a0\u6807\u7b7e\u3002<\/p>\n<p><a href=\"https:\/\/wpdeveloper.net\/wp-content\/uploads\/2019\/10\/qxCBdV65sM-3.gif\" target=\"_blank\" 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